Last updated: 04 June 2026
Website: https://www.smartest.guru
Contact Email: [email protected]
Complaints & Grievance
At Smartest Guru, we aim to provide clear, ethical and practical support through consultation, coaching, online courses, academy access, expert articles, digital services and premium guidance.
However, if you are unhappy with any service, payment, access, communication, content, course, consultation, delivery or support experience, you may raise a complaint with us.
What This Page Covers
You may raise a complaint or grievance related to:
- Consultation booking or scheduling.
- Course access or academy access.
- Payment confirmation or billing issues.
- Digital service delivery.
- Website access issues.
- Community or forum access issues.
- Miscommunication or delay.
- Abuse, harassment or inappropriate content.
- Intellectual property concerns.
- Privacy or data-related concerns.
- Any other genuine issue connected with Smartest Guru.
How to Raise a Complaint
Please email your complaint to:
[email protected]
Use the subject line:
Complaint / Grievance – Smartest Guru
Please include:
- Your full name.
- Your registered email address or phone number.
- Order ID, payment reference or booking details, if applicable.
- Name of the service, course or package.
- Clear explanation of the issue.
- Screenshots, payment proof, email copy or other supporting evidence.
- Your expected resolution.
Grievance Contact: Smartest Guru Support Team
Email: [email protected]
Website: https://www.smartest.guru
If required, Smartest Guru may assign the matter internally to the founder, support team, technical team, course team, payment team or service team depending on the nature of the complaint.
Response Time
We try to acknowledge genuine complaints within a reasonable time after receiving full details.
Most complaints are reviewed and resolved based on:
- Nature of the issue.
- Availability of records.
- Payment gateway or third-party platform status.
- Technical verification.
- Service delivery status.
- User cooperation and clarity of information.
Some issues may take longer if they involve payment gateways, banks, hosting providers, third-party tools, legal verification or detailed technical review.
Fair Resolution
Depending on the issue, we may offer one or more of the following:
- Clarification.
- Technical support.
- Access correction.
- Rescheduling.
- Service correction.
- Replacement of eligible digital access.
- Refund, only where applicable under our refund policy.
- Account action or restriction where policy violation is found.
What We Cannot Treat as a Valid Complaint
We may reject complaints that are:
- False, abusive or threatening.
- Raised without proof.
- Related to results or outcomes that were never guaranteed.
- Related to user-side issues such as wrong email, missed session, poor internet, device issues or failure to follow instructions.
- Related to services not purchased directly from Smartest Guru.
- Related to third-party tools, payment gateway delays, bank delays or external platform restrictions beyond our control.
- Filed to force free work, extra service or unfair advantage.
Final Decision
Smartest Guru will review complaints fairly. However, the final decision will depend on our records, policy, payment status, access status, service status and applicable law.
